Q9Bet Terms & Conditions — Please Read Before Using the Platform

In this document, "q9bet", "we", and "platform" refer to the q9bet.fun website and its associated mobile applications. "Member", "you", and "user" refer to any individual who has registered on q9bet or is using the platform.

These Terms & Conditions apply to all users residing in Bangladesh. Creating an account on q9bet means you have accepted these terms. If you disagree with any part of them, please refrain from using the platform.

These Terms & Conditions Privacy Policy & Responsible Gaming Policytogether form a complete agreement. All three documents should be read together.

To create an account on q9bet, you must meet the following requirements:

• You must be at least 18 years of age or older must be.
• You legally reside in a jurisdiction where online gaming is not prohibited.
• All information provided at the time of registration must be truthful, accurate, and complete.
• Each individual may only One Account may hold.
• You must operate the account in your own name and use only your own payment methods.

Q9bet may request a national ID, passport, or other documents at any time for identity verification. Withdrawals may be temporarily held until verification is complete. q9bet reserves the right to close any account registered with false information and forfeit the associated balance.

Deposits on q9bet can be made via Mobile Banking, Nagad, Rocket, and bank transfer. Key things to know about deposits:

• Minimum Deposit Amount BDT 200।
• Deposits must be made from a payment account registered in your own name — third-party deposits are not accepted.
• Deposits are generally credited to your account within 2–5 minutes. Bank transfers may take up to 24 hours.
• Once a deposit is completed, it cannot be reversed. However, if q9bet identifies a technical error, corrective action will be taken.
• In cases of suspicious payment transactions, q9bet may temporarily hold funds for investigation purposes.

Q9bet maintains a strict anti-money laundering policy. If unusual transaction patterns are detected, the account will be reviewed and investigated, and the relevant authorities will be notified if necessary.

Withdrawing on q9bet is simple and fast. Please keep the following in mind:

• Minimum Withdrawal Amount BDT 500।
• Withdrawals can only be made to the same payment method used for the deposit.
• Withdrawals to verified accounts are typically 5–10 minutes is completed.
• Wagering requirements must be met before bonus funds can be withdrawn.
• If a withdrawal request is being processed, please wait for it to complete before submitting a new one.
• Large withdrawals may be held until identity verification is completed.

Q9bet offers a variety of bonuses and promotions. Each bonus comes with its own terms, which you must read carefully. General bonus rules:

• Each bonus has a Wagering Requirement Yes — typically you are required to wager 10–30 times the combined deposit and bonus amount.
• If wagering requirements are not met within the specified timeframe after a bonus is claimed, the bonus will be forfeited.
• The same bonus cannot be used more than once.
• Multiple bonus claims from the same household address or device are not permitted.
• Q9bet reserves the right to modify or cancel any promotion at any time.
• In the event of any ambiguity regarding bonus terms, q9bet's decision is final.

VIP members receive exclusive bonuses and cashback. To learn more about VIP benefits, visit the VIP Page View.

Q9bet has specific betting rules that apply to all members:

• Minimum amount per bet BDT 10।
• Maximum bet limits are determined by the game and the member's account level.
• Once the outcome of an event is confirmed, the bet can no longer be changed or cancelled.
• If a technical error results in incorrect odds or outcomes being displayed, q9bet reserves the right to void the affected bets.
• Q9bet is not liable for any issues arising from internet disruptions during live betting.

In Sports Betting, if a match or event is cancelled, the stake will be refunded. However, whether a bet remains valid when a match starts ahead of schedule or the venue changes will be determined by the specific sports rules.

The following activities are strictly prohibited at q9bet and will result in permanent account suspension:

• Multiple Accounts: Creating multiple accounts under the same person's name.
• Bots & Software: Using automated betting software, bots, or scripts.
• Collaboration: Match fixing or syndicated betting.
• Money Laundering: Using the platform for the purpose of money laundering.
• System Hacking: Attempting unauthorized access to q9bet's systems or software.
• False Identity: Operating an account using another person's identity.
• Bonus Abuse: Exploiting the bonus system in an unauthorized manner.

Q9bet may temporarily or permanently close an account in the following situations:

• Violation of these Terms & Conditions.
• Failure to complete identity verification or submission of false information.
• Suspicious financial transactions.
• As a necessary measure for security purposes.
• At the member's own request (self-exclusion).

You may request to close your own account at any time. In that case, you will be given the opportunity to withdraw any valid balance remaining in the account. If you wish to reopen a closed account, please contact the support team.

Q9bet believes gaming should be an enjoyable experience, not a source of addiction or harm. We take responsible gaming seriously and offer the following tools to support our members:

• Deposit Limit: Set daily, weekly, or monthly deposit limits.
• Session Limit: Set a time limit for how long you play in a single session.
• Cooling-Off Period: Take a temporary break for anywhere from 24 hours to 30 days.
• Self-Exclusion: Suspend your account temporarily or permanently.

If you feel that gaming is having a negative impact on your life, please reach out to our support team or Responsible Gaming Page View.

For any disputes or complaints, please contact q9bet's customer service team first. We generally provide an initial response to all complaints within 24 hours.

• Once a complaint is submitted, the support team will review the matter.
• Transaction logs and game data will be reviewed as necessary.
• Decisions are generally made within 3–5 business days.
• Q9bet's final decisions may be appealed to the relevant licensing authority.

Protecting your personal and financial information is our top priority. q9bet is fully transparent about how your data is collected, used, and safeguarded. We never sell your information to third parties.

• Information provided at registration is used solely for account management and verification purposes.
• Payment information is stored in encrypted form and is never shared with third parties.
• Information may be disclosed to authorities upon request in order to meet legal obligations.
• To learn how your information is used, please refer to Privacy Policy Read.

Q9bet reserves the right to update these Terms & Conditions, in part or in full, at any time. When changes are made:

• The "Last Updated" date on this page will be changed accordingly.
• For significant changes, members will be notified via email or platform notification.
• Updated terms take effect from the date they are published.
• Continued use of the platform after any changes takes effect will be considered acceptance of the updated terms.