Q9Bet Privacy Policy — Our Commitment to Protecting Your Information

Q9bet.fun is Bangladesh's trusted online gaming and Sports Betting platform. We believe protecting each member's personal information is a fundamental responsibility. This Privacy Policy ("Policy") applies to all users of the q9bet website and mobile application.

This Policy clearly explains what information q9bet collects about you, why it is collected, how it is stored, and under what circumstances it may be shared. Our goal is to earn your trust through complete transparency.

This Privacy Policy is part of our Terms and Conditions and Responsible Gaming Policytogether form a complete user protection framework.

Q9bet collects your information in two ways — what you provide directly, and what is collected automatically while you use the platform.

Information Provided Directly:

• At registration: full name, email address, mobile number, date of birth.
• For identity verification: a copy of your National ID or passport.
• For payments: Mobile Banking/Nagad/Rocket number or bank account details.
• Information provided when contacting our support team.

Automatically Collected Information:

• IP address and device type.
• Browser type and operating system.
• Duration of platform access and usage sessions.
• Information on how long each page was viewed.
• Gaming history and transaction logs.

Q9bet uses your information only for specific, legitimate purposes. We never use your data for any other reason without your consent.

• Account Management: For registration verification, login security, and account protection.
• Transaction Processing: To ensure deposits and withdrawals are processed securely.
• Customer Support: To resolve your complaints and questions promptly.
• Security: To prevent fraud, money laundering, and account hacking.
• Responsible Gaming: To detect unusual betting patterns and alert the member accordingly.
• Relevant Offers: To inform you about bonuses and promotions based on your preferences.
• Legal Compliance: To meet licensing and regulatory requirements.

Q9bet never sells your personal information to third parties. However, certain information may be shared in the following limited circumstances:

• Payment Processor: Only the information necessary to process transactions with Mobile Banking, Nagad, Rocket, or your bank.
• Technology Service Provider: Server hosting or security software companies — they operate under our instructions and are not permitted to use the data for their own purposes.
• Legal Obligations: Information may be disclosed upon a valid court order or lawful request from a government authority.
• Fraud Prevention: In cases of organized fraud or money laundering, the relevant authorities may be notified.

Q9bet uses cookies to enhance your experience on the website. Cookies are small text files stored in your browser.

Types of cookies we use:

• Essential Cookies: To maintain login sessions and ensure security — the platform cannot function without these.
• Functional Cookies: To remember your preferred language and game settings.
• Analytics Cookies: To understand which parts of the platform are used most, so we can improve our services.

You can disable non-essential cookies at any time through your browser settings. Please note that doing so may limit certain features.

Your information is stored on secure servers maintained to industry-standard security practices. q9bet follows the security measures outlined below:

• 256-bit SSL/TLS encryption — applied to all data transfers.
• Database encryption — for data at rest.
• Two-factor authentication (2FA) — for member accounts.
• Regular security audits and penetration testing.
• Restricted staff access — only team members who require it can access your data.

How long is data retained?

All data is retained while your account is active. After account closure, core transaction and identity records are typically kept for up to 5 years as required by law. After that period, data is securely deleted.

As a q9bet member, you have the following rights regarding your personal information:

• Right to Access: You may request to know what information we hold about you.
• Right to Rectification: You may request corrections to any inaccurate or outdated information.
• Right to Erasure: You may request deletion of your data under certain circumstances.
• Right to Restrict Processing: You may request that we stop using your data for specific purposes.
• Right to Portability: You can receive your data in a readily readable format.
• Right to Object: You may object to the use of your data for specific activities.

To exercise any of these rights, please contact our support team. We generally respond to all requests within 30 days. In some cases, legal obligations may prevent us from deleting certain information.

Q9bet is strictly not intended for anyone under the age of 18. We never knowingly collect information from minors.

• Date of birth is verified at the time of registration.
• If there is any doubt, proof of age identification may be requested.
• If a minor is found to have created an account, it will be closed immediately and all associated data deleted.

Q9bet reserves the right to update this Privacy Policy when necessary. When changes are made:

• The "Last Updated" date at the top of this page will be changed accordingly.
• For significant changes, members will be notified by email or via an in-platform notification.
• Continued use of the platform after any changes will be considered acceptance of the updated policy.

For any privacy-related questions, complaints, or requests, please reach out to our support team. We're always here to help.

• Email: [email protected]
• Support Hours: 24 hours a day, 7 days a week
• Response Time: Usually within 24–48 hours

Once you submit a complaint, you will receive a reference number. You can use this number to track the progress of your complaint.